dk89 Terms & Conditions

2.1 Age Requirement

The dk89 platform is for users aged 21 and above only. No person under this age may create an account or participate in any gaming activity. By registering, you confirm that you are at least 21 years old.

2.2 Geographic Restrictions

dk89 provides services to Bangladeshi players. Online gaming laws may differ in certain countries or regions. It is your responsibility to confirm that using this platform is lawful from your location.

2.3 One Account Only

Only one account is allowed per individual, household, or IP address. Creating multiple accounts is strictly prohibited and will be treated as bonus fraud.

3.1 Registration Information

When creating an account, you must provide accurate, complete, and up-to-date information, including:

• Your real full name
• Active mobile number (Bangladeshi)
• Active email address
• Date of birth (for age verification)
• Details of your preferred payment method

It is your responsibility to notify the dk89 support team immediately if any of your information changes.

3.2 Account Security

Keep your account password and login details completely confidential. dk89 will never ask for your password by phone or email. If you believe your account has been accessed without authorisation, notify our support team immediately.

3.3 Identity Verification (KYC)

dk89 may request identity verification documents (National ID, passport, or driving licence) at any time to uphold fair play and ensure the security of financial transactions. Withdrawals may be temporarily held until verification is complete.

4.1 Deposit Terms

To deposit funds at dk89, you can use the following methods: bKash, Nagad, Rocket, and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank).

• Minimum deposit: ৳200 (per method)
• Deposits are generally credited to your account instantly
• It is the user's responsibility to enter deposit details correctly
• dk89 will not be responsible for funds lost due to incorrect information

4.2 Withdrawal Terms

The following terms apply to withdrawals:

• Minimum withdrawal: ৳800
• Standard processing time: 15 minutes to 2 hours
• Withdrawals can only be made via the same method used to make the deposit
• A withdrawal request cannot be cancelled once it is being processed
• Bank transfers may take additional time

4.3 Transaction Limits & Verification

dk89 reserves the right to apply additional verification procedures to any transaction in the interest of security and financial protection. Unusual or suspicious transactions may be temporarily held.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳5,000. For example: depositing ৳1,000 gives a ৳1,000 bonus, making the total balance ৳2,000. Depositing ৳12,000 gives a maximum bonus of ৳5,000, making the total balance ৳17,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times the bonus amount. Wagering is calculated on the bonus amount only, not on the original deposit.

Example: ৳1,000 bonus × 10 = ৳10,000 in bets must be completed before the bonus can be withdrawn.

5.3 General Bonus Rules

• Each bonus has a specific validity period; any unused bonus will be cancelled after it expires
• Bonus balance cannot be transferred to another account
• Multiple bonuses may not be applicable to an account at the same time
• dk89 reserves the right to modify or withdraw any bonus offer without reason
• In cases of fraud or bonus abuse, the bonus and any associated winnings will be cancelled

6.1 Game Results

The outcome of all games on dk89 is determined by a certified Random Number Generator (RNG). We follow an acknowledged third-party audit policy to ensure fair play. If a result remains undetermined due to a technical error, the dk89 authority will issue a final decision after review.

6.2 Betting Limits

Minimum and maximum bet limits apply to each game or event and are displayed in the game interface. dk89 reserves the right to change bet limits at any time.

6.3 Technical Issues

If a game is left incomplete due to an internet disconnection, server error, or other technical issue, dk89 will determine the outcome according to its records. dk89 will not be liable for losses caused by client-side errors (user's device or network).

6.4 Sports Betting

In sports betting, results are settled according to the designated market. If an event is postponed or cancelled, bets will be settled in accordance with the applicable rules. Results in cricket, football, kabaddi, and other sports markets are determined in a fair and transparent manner.

7.1 Strictly Prohibited Activities

The following activities are strictly prohibited and will result in immediate account closure:

• Using multiple accounts to claim bonus benefits
• Registering with fake or another person's identity documents
• Using automated software, bots, or scripts
• Exploiting system vulnerabilities or technical errors
• Money laundering or illegal financial activity
• Harassing or defrauding other users
• Fraud through payment chargebacks
• Attempting to breach the platform's security systems

7.2 Responsible Gaming Violations

Using the platform in violation of dk89's Responsible Gaming Policy is prohibited. If a self-excluded user attempts to create a new account, it will be closed immediately.

8.1 Closure at the User's Request

You may request to close your account at any time by contacting our support team. Any remaining balance is withdrawable before closure (bonus wagering requirements apply).

8.2 Suspension or Closure by dk89

dk89 may suspend or close any account for the following reasons:

• Violation of these Terms
• Failure to complete identity verification or providing false information
• Extended period of inactivity
• Suspicious financial activity
• Legal or regulatory reasons

The legitimate balance (excluding bonuses) of an account closed by dk89 will be returned after the investigation is completed.

8.3 Inactive Accounts

dk89 may apply a maintenance fee to accounts that remain inactive for an extended period. Users will be notified in advance by email.

9.1 Service Guarantee

The dk89 platform is provided on an "as is" basis. We aim to provide uninterrupted service, but temporary disruptions may occur due to technical maintenance, third-party services, or unforeseen circumstances.

9.2 Liability for Financial Loss

dk89 will not be liable for:

• Financial losses arising from gaming activity
• Loss of account access due to the user's own actions
• Delays or failures by third-party payment processors
• Game losses caused by internet disconnection

9.3 Dispute Resolution

For any dispute, please contact our support team first. dk89 is committed to resolving all complaints fairly and in a timely manner. The final decision of dk89 shall be considered binding.

10.1 Right to Make Changes

dk89 reserves the right to change, amend, or update any part of these terms at any time. Users will be notified in advance of significant changes via email or through the platform.

10.2 Continued Use Means Consent

Continuing to use the platform after any changes to the terms will be considered acceptance of the updated terms. We therefore recommend reviewing this page regularly.

If you have any questions or need clarification about these terms, please contact the dk89 support team. We provide assistance in both Bengali and English, 24/7.

• Live Chat: 24/7 direct support through the platform
• Email: [email protected]

We take every complaint seriously and are committed to providing a resolution as quickly as possible.

11.1 Applicable Law

In matters of interpreting and applying these terms, the decision of dk89 authority shall prevail. Any dispute will be resolved through good faith and mutual agreement.

11.2 Entire Agreement

These terms, the privacy policy, and the responsible gaming policy together form the entire agreement between dk89 and the user. Any prior oral or written communication is superseded by this document.