dk89 — Safe & Transparent

dk89 Privacy Policy

Keeping your personal information secure is our top priority. This policy explains how dk89 collects, uses, and protects your data.

Last Updated: 2026

1. Introduction

dk89 ("we", "our", "platform") is committed to creating a safe and trusted online gaming environment for players in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect, why we collect it, how we use it, and how we keep it secure.

By using the dk89 website and its related services, you are considered to have accepted the terms of this Policy. Our services are intended only for individuals aged 21 and above. We do not knowingly collect information from minors.

This Policy may be updated from time to time. We will notify you of any significant changes. To keep your data secure, dk89 always uses SSL encryption and other industry-standard security technologies.

2. Information We Collect

dk89 collects the following types of information to provide you with our services:

Registration & Identity Information

Information you provide when creating an account:

  • Full name and date of birth
  • Email address and mobile number
  • Residential address
  • Documents required for identity verification (e.g., National ID card)

Financial & Transaction Information

Information collected during deposits and withdrawals:

  • bKash, Nagad, or Rocket number
  • Bank account details (for bank transfers)
  • Transaction history and amounts
  • Time and date of deposits and withdrawals

Gaming Activity Information

Records of your platform usage:

  • History and duration of games played
  • Betting patterns and amounts
  • Details of wins and losses
  • Bonuses and promotions used

Technical & Device Information

Technical data collected automatically:

  • IP address and device type
  • Browser version and operating system
  • Site access times and session information
  • Cookies and related tracking data

3. Purpose of Data Use

dk89 uses your information for the following legitimate purposes:

  • Account Management: For registration, login verification, and keeping your account active.
  • Identity Verification (KYC): To manage the identity verification process to prevent fraud and ensure the security of your account.
  • Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
  • Customer Support: To resolve issues and answer questions via 24/7 live chat and email.
  • Responsible Gaming: To identify unusual gaming patterns and offer support, and to set limits where necessary.
  • Service Improvement: For analysis to improve platform performance and user experience.
  • Security: To prevent cyber threats, fraud, and unlawful activity.
  • Communications: To keep you informed about important updates, security alerts, and policy changes.

4. Cookie Policy

dk89 uses cookies and similar technologies to keep the website running smoothly. Cookies are small text files stored on your device that improve your browsing experience.

We use the following types of cookies:

  • Essential Cookies: To maintain login sessions and ensure the basic functioning of the site. Without these cookies, the site will not work properly.
  • Functional Cookies: To remember your preferences and settings, such as language selection.
  • Analytics Cookies: To understand site traffic and user behaviour, which helps us improve our services.

You can control or disable cookies through your browser settings. Please note that disabling some cookies may affect your ability to use dk89's services.

5. Disclosure & Sharing of Information

dk89 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

  • Payment Processing Partners: Minimum necessary information is shared with bKash, Nagad, Rocket, and banks to complete transactions. These partners are bound by strict confidentiality agreements.
  • Technology Service Providers: Limited information may be shared with trusted technology partners for server hosting, security, and analytics services.
  • Legal Obligations: Information may be disclosed to relevant authorities as part of a court order or legal process.
  • Fraud Prevention: To assist in the investigation of serious fraud or criminal activity.
  • With Your Consent: Information will be disclosed for any other purpose only if you have given explicit permission.

What We Never Do

  • Your personal information is never sold to advertisers or marketers.
  • Your information is not shared with unnecessary third parties without your consent.
  • Your financial information is not used outside of the secure payment process.

6. Data Security Measures

SSL Encryption

All data transmitted between you and our servers is protected by SSL (Secure Socket Layer) encryption.

Firewall Protection

Advanced firewalls and intrusion detection systems protect dk89's server infrastructure from unauthorised access.

Access Controls

Only authorised dk89 staff have access to specific data on a need-to-know basis. All access is logged and monitored.

Secure Data Storage

Your information is stored on encrypted servers and backed up regularly so that no data is lost.

Security Audits

dk89 conducts regular security audits and quickly addresses known vulnerabilities to maintain the highest level of protection.

Incident Response

In the event of a security breach, we will act promptly and notify affected users in a timely manner.

7. Data Retention

dk89 retains your information only for as long as necessary. The retention policy for different types of information is outlined below:

  • Account Information: For as long as your account is active, and for a defined period after account closure to meet legal obligations.
  • Financial Transaction Records: Retained for the period required by financial regulations.
  • Gaming History: For the duration your account is active and for as long as needed for responsible gaming purposes.
  • Technical Logs: Retained for a limited period for security analysis, after which they are automatically deleted.
  • Support Communication Records: For a defined period to ensure service quality and for dispute resolution purposes.

After the defined period, dk89 securely and permanently deletes your personal information or fully anonymises it.

8. Your Rights

As a dk89 user, you have certain important rights over your personal information:

  • Right to Access: You have the right to know what information we hold about you. You can contact our support team at any time to request details of your information.
  • Right to Rectification: If any of your information is incorrect, you can request a correction. dk89 will make the correction as quickly as possible.
  • Right to Erasure: In certain circumstances you can request that your information be deleted, however information required to meet legal obligations may be retained.
  • Data Portability: You can request to receive your information in a readable format.
  • Right to Object: The right to object to certain types of data processing.
  • Withdrawal of Consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, contact the dk89 support team. We will respond to your request as quickly as possible.

9. Protection of Minors

dk89's services are for adults aged 21 and above only. We do not knowingly collect any personal information from minors.

Age verification is mandatory at registration. If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account.

If a parent or guardian believes their minor child has registered on dk89, please contact our support team immediately. We will take prompt action.

10. Third-Party Services

dk89 uses certain trusted third-party services to operate the platform. These service providers operate under their own privacy policies.

We only work with third parties that maintain strong privacy and security standards and who sign data processing agreements with us. These partners may only use your information in accordance with our instructions.

Key third-party services include: payment processing (bKash, Nagad, Rocket, banks), game software providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.), security and fraud prevention services, and hosting infrastructure.

11. Policy Changes

dk89 may review and update this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify you in the following ways:

  • Sending a notice to your registered email address.
  • Displaying a visible notification on the website.
  • Updating the "Last Updated" date at the top of the Policy.

Continued use of dk89 after any changes means you have accepted the updated Policy. We therefore recommend reviewing this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the dk89 support team. Our team is available 24 hours a day, 7 days a week to assist you in Bengali and English.

[email protected]

Available 24/7 via the website

We are always committed to protecting your privacy. Any concern you have is important to us and we are committed to ensuring it is resolved as quickly as possible.